Sales

Over the past decade, during CCCC’s involvement in resolving 600 business problems for many companies, a common manifestation of the business improvement process occurred. Despite the fact that the problem solving covered a wide range issues in production, marketing,...

Focus on Results or Process?

While every successful businessperson has to be results-oriented, an imbalanced focus on results will lead to ultimate failure. Success over the long term is assured if the focus is on the process – doing things right. That is, if you focus on execution of your...

Leadership and Emotions

To be a great leader you have to learn to separate your emotions from the emotions of your employees, your suppliers and your superiors. How can you be ‘cool hand Luke’ and why should you bother anyway? Shouldn’t some people be put in their place? 1. Forgiving...

Setting Goals for Employees

Usually goals are set for employees by management or the immediate supervisor. This form of top-down management, while prevalent with most businesses, is not the fastest and most enduring path to success. In fact just the opposite is true – it usually produces...

The Death of the Five-year Plan

Years ago long-range planning, epitomized by the five-year plan, was considered the thing to do; an Asian carmaker even offered a 100-year plan. Today the five-year agendas are rare, but nevertheless are still trotted out as a means to stimulate and execute a certain...