by billc | Nov 14, 2020 | Newsletters
I was reminded a short time ago of a prevalent feature of all that CCCC does, encapsulated by an executive with the simple phrase, ‘cone of silence’. What he was referring to was the idea that within the company’s monthly Problem Management Council1 each person could...
by billc | Nov 14, 2020 | Newsletters
Almost everyone has experienced a serious conflict between two individuals at work – usually with each person assuming that the other is unreasonable. The protagonists share their grief with other parties, trying to make a positive case for their own situation and,...
by billc | Nov 14, 2020 | Newsletters
In 2014, a client asked me: “Bill, was there ever a specific moment in your life of true enlightenment?” My answer follows: Sometime early in my life, I don’t remember when, I felt it was important to be honest, not only to others, but especially to myself, not to...
by billc | Nov 14, 2020 | Newsletters
In 1215, 800 years ago, King John of England signed away his ultimate authority to the people with a flick of his pen. Two meaningful changes brought about by the Magma Carta, are particularly significant today: women were no longer chattels and the king had to be...
by billc | Nov 14, 2020 | Newsletters
12 May 2015 Everyone in an organization is responsible for promoting sales just as everyone is responsible for avoiding sloppy work, which discourages future client participation with your company. That is, sales is an obligation for all staff, not an afterthought....
by billc | Nov 14, 2020 | Newsletters
So proclaimed signs during the Second World War when confidentiality of information was paramount. 1945 was a long time ago, so such an important lesson has been easy to lose during this relatively lengthy peacetime period. However, the lesson is just as important now...
