by billc | Nov 15, 2020 | Newsletters
In 2004, Dr. Henry Mintzberg of the McGill University MBA program authored a book that critiqued the MBA training not only at McGill, but, worldwide. He stated that he believed that the traditional MBA business education distorted managerial practice, which extended...
by billc | Nov 15, 2020 | Newsletters
No modern organization can afford to ‘carry’ poor clients. Not only do they cost more than they are worth, but also they are very demanding, they bad-mouth your organization to all and sundry and they are quick to quit you as a supplier for a lower price elsewhere....
by billc | Nov 15, 2020 | Newsletters
Frequently we respond in kind, (emotionally and defensively) to an angry client not realizing that such a response doesn’t suit the situation but, even more damaging, not realizing that we may be losing a wonderful opportunity for more business. Yes, a customer...
by billc | Nov 15, 2020 | Newsletters
While the focus of CCCC is with the CEO and top executives moving forward in their own enterprise, the company’s coaching sometimes extends to executives seeking to make a career change and thus, undergoing the interview process. As we prepare the individual for that...
by billc | Nov 15, 2020 | Newsletters
In a previous article, I suggested that people (we suppliers, that is) frequently respond to angry clients both emotionally and defensively, especially when we believe the client is unfair in the accusation. This column showed last month that such a response doesn’t...
by billc | Nov 15, 2020 | Newsletters
Nothing seems as frustrating as finding that which you have stated in plain English has been misunderstood or mis-communicated. Equally frustrating is having an inability to say what is on your mind to another person. Let’s examine these verbal issues. 1. Clarity of...
